NPPD Chief Of Police Steve Reeves
On September 1, 2023, at 8:29 AM, Lumen has notified us that 911 services have been restored to Public Safety Answering Points (PSAP) across Nebraska. Many 911 centers in Nebraska were adversely impacted last evening, after a fiber cut made it impossible for 911 calls to be routed to the proper PSAP. We have tested 911 service into the North Platte 911 Center and calls are presenting properly for our service area.
However, we continue to receive some misrouted calls from communities in eastern Nebraska. Those calls are being handled by our staff and transferred to the proper 911 centers. I was in contact with Nebraska Public Service Commission 911 Director David Sankey this morning and told that the commission will continue to investigate the cause of the 911 outage.